Information We Collect

We collect information from you when you register on our site, place an order, or enroll in a course.

• Personal Data: Name, email address, phone number, and billing/shipping addresses.
• Student Data: Course progress, quiz results, and certificates earned via LearnDash.
• Technical Data: IP address, browser type, and usage patterns collected via cookies.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website (such as profile pictures or training progress photos), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

E-Commerce & Learning Management (WooCommerce & LearnDash)

While you visit our site, we’ll track:

• Products/Courses you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
• Course Progress: For students enrolled via LearnDash, we track lesson completion, quiz scores, and course status to provide your training certificates and educational support.

Cookies and Tracking

We use cookies to make our site work efficiently and to provide a better user experience:

• Comments: If you leave a comment, you may opt-in to saving your name, email address, and website in cookies. These last for one year.
• Login & Session: If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. When you log in, we set up several cookies to save your login info and screen display choices. Login cookies last for two days; “Remember Me” keeps you logged in for two weeks.
• Shopping Cart: We use cookies to keep track of cart contents while you’re browsing our shop.
• Tracking Pixels: We use the Meta Pixel and Google Analytics to understand visitor behavior and improve our training advertisements. These services use cookies to track your interaction with our site and other websites across the internet.

Who We Share Your Data With

We do not sell your personal information. However, data is shared with essential service providers:

• Payments: We process payments through Stripe and PayPal. During checkout, some of your data will be passed to them, including information required to process or support the payment.
• Analytics: Google Analytics, Google Search Console, and Bing Webmaster Tools receive anonymized usage data.
• Spam Protection: Visitor comments may be checked through an automated spam detection service (like Akismet).
• Password Resets: If you request a password reset, your IP address will be included in the reset email.

Where Your Data is Sent

Visitor comments may be checked through an automated spam detection service. All financial transactions are processed through encrypted channels provided by Stripe and PayPal.

How Long We Retain Your Data

• Comments: If you leave a comment, the comment and its metadata are retained indefinitely.
• User Profiles: For users that register on our website (via WooCommerce or LearnDash), we store the personal information provided in their user profile indefinitely. All users can see, edit, or delete their personal information at any time (except they cannot change their username).
• Training Records: We retain course completion data to ensure you have ongoing access to your purchased materials.

How We Use Your Information

• To process transactions and deliver physical or digital products via WooCommerce.
• To manage your student account and track progress in LearnDash.
• To improve our website based on data from Google Analytics, Google Search Console, and Bing Webmaster Tools.
• To provide targeted advertising and track ad performance via the Meta Pixel.

Payments and Financial Security

We do not store your credit card information on our servers. All payments are processed through secure third-party gateways:

• Stripe: https://stripe.com/privacy
• PayPal: https://www.paypal.com/us/legalhub/paypal/privacy-full

Your financial data is encrypted and handled entirely by these providers.

Your Rights

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes (such as tax records for WooCommerce purchases).

Ownership and Intellectual Property

All content on sunshinek9.com, including videos, course materials within LearnDash, text, and logos, is the property of Sunshine K9. You are granted a limited license to access purchased content for personal use only. You may not record, share, or redistribute our course materials.

Account Security

When you create a WooCommerce or LearnDash account, you are responsible for maintaining the confidentiality of your password. We reserve the right to terminate accounts that are shared between multiple users.

Refunds and Cancellations

• Digital Products/Courses: Due to the nature of digital content, online courses are Non-refundable once accessed.
• In-Person Training: If written notice is given within 24 hours of a scheduled in-person training, hosted event or virtual appointment, a full-credit will be applied and the appointment may be rescheduled. For special circumstances, you may contact me directly at [email protected]

Disclaimer of Results

Dog training is a collaborative effort. While Sunshine K9 provides professional instruction, we cannot guarantee specific behavioral results as success depends on the owner’s consistency and the dog’s unique temperament.

Limitation of Liability

Sunshine K9 is not liable for any injury or damage caused by a dog during or after training. Owners assume all risks associated with dog training activities.